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Refund & Cancellation
30 Day Return Policy
We offer you complete peace of mind while ordering at Guardian - you can return all items within 30 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at hello@Guardian.com within 30 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Guardian Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Guardian Cash - If you choose this option, the amount will be added to your Guardian cash.
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Guardian will complete the cancellation and initiate the refund, depending on your preference.